TERMS OF SERVICE

Chapter 1. General Provisions

Article 1 (Purpose)
Terms and Conditions are intended to define the necessary matters between the User and the Company concerning all the services operated by the Titan Networks (“we”, “us”, “our” or “Titan Networks”).o

Article 2 (Definition)
The terms used in these Terms of Service are defined in the following way:
1. User: Individual who is authorized to use by signing a service agreement with the company after completing the subscription according to the procedure provided by the company
2. ID: Email address of letter and number combination selected by the user and approved by the company for user identification and user's use of the service
3. Password: Combination of letters, numbers, special characters, etc. selected by users to protect their secrets on communication
4. Closing an account: Termination of use agreement by company or user
The definition of other terms is as defined in the related laws and each service guide. Undefined terms in the related laws and each service guide are based on general business practices.

Article 3 (Disclosure, Effect, and Change of Terms)
1. These terms and conditions will be announced to users by posting on a separate page at the bottom of the website.
2. Users who agree to Terms of Service and become users will be governed by the terms and conditions from the time they agree to it. If any changes are made to the Terms of Service, they will be governed by the changed forms. By agreeing to these terms, we assume that you agree to visit our homepage regularly to check for changes in the terms.
3. We can change the terms and conditions if there is a change in circumstances or important business reasons and will be posted online on the website 7 days before the effective date. However, in the case of changing the contents of the Terms against the user, we will directly notify the user by sending an e-mail 14 days before the effective date. Changes to the Terms will take effect on the date of the notice.
4. Users have the right to refuse the changed terms, and users who disagree with the change of these terms can stop using the service and cancel the service. If the user continues to use the Service after the effective date of the changed terms and conditions, we assume that the user agrees to the changed terms.

Article 4 (Other Terms and Conditions)
If the matters not specified in this agreement are stipulated in other relevant laws such as the Telecommunications Basic Act, Telecommunications Business Act, ICT Promotion Act, ‘Act on Consumer Protection in Electronic Commerce’, ‘Act on the Regulation of Terms and Conditions’, ‘Electronic Commerce Basic Law’, ‘Electronic Signature Act’, ‘Act on the Promotion of Information and Communication Network Use’, and the ‘Consumer Protection Act’ the regulations shall be followed.

Chapter 2. Service Agreement

Article 5 (Application)
1. You can apply by agreeing to the terms and conditions and the privacy policy, and click the 'Sign Up' button after completing the registration process (filling out the application form).
2. The applicant must use the actual ID and the actual information and can apply for one use per service term for one ID.
3. Users who do not enter their real name or actual information are not legally protected and may be restricted from using the service.
4. Once the agreement is established, the company performs all administrative tasks for users through ID, and users can use the service according to the rules set by us.
5. The details of the services such as cooperation with other companies, brokerage agreements, the obligations of third-party companies, and the rights and obligations of users follow the separate Terms of Service and operation policy provided by third parties. If you use the Service, you may need to agree to the Terms of Service provided by the third party.

Article 6 (Acceptance of Application)
1. We accept the applicant to use the service under Article 5, except for sections 2 and 3.
2. In the following cases, consent may be withheld until the reason for the limitation is resolved.
A. If there are not enough service-related facilities
B. If there are technical difficulties
C. If it is necessary due to specific company circumstances
D. If you have not completed the registration process offered by us
3. In the following cases, we may not approve the registration request.
A. If you used somebody’s name illegally
B. If you used false information
C. If you applied for hindering social well-being and morals.
D. If you do not meet application requirements
E. If you applied for an illegal activity prohibited by law

Article 7 (Canceling a Service, Closing an Account)
1. Users can cancel a service at any time through the customer center, and the company should deal with it immediately according to the relevant laws.
2. When the user terminates the contract, all data of the user will be destroyed immediately except when the company holds the user information according to the related laws and privacy policy.
3. If the user terminates the contract, all data registered in her/his account other than the identification information held for the period will be deleted.

Chapter 3. Use of Service

Article 8 (Use of Service)
1. We will accept the user's registration request and provide the service after the customer pays for the service. However, some service may be started from the specified date as necessary, or if a separate agreement is required, the service may be started after the related procedures including agreement of the separate agreement are completed.
2. If the service cannot be started due to the company's business or technical obstacles, it will be notified on the homepage or individual service-related homepage or through the software.
3. For each service, the user must check whether the type of device and the quality of the wired / wireless network are suitable for the service. Due to environmental changes, such as service updates and technological developments, we can request the technical requirements for the use of the service to the user. We are not responsible for any changes in technical specification information.
4. Users may need to install additional programs, software, etc. to run the client program and the conveniently use the service. The installation of programs and additional programs is necessary to use the services provided by the company. The capacity and type of the programs installed may vary depending on the contents of the service provided.

Article 9 (Provision and Suspension of Service)
1. We provide the following services to our users:
①. Virtual private network leasing
②. Any services provided by the company to its members through self-development or cooperation agreement with other companies
2. The contents of the services and affiliated services described in section 1 may be changed. In this case, we will notify the users through the homepage and the client program.
3. Service is provided during a certain period of time based on the term of the products. We will inform you regarding the expiry date of the service time through the website or the client program.
4. Despite section 3, the service may not be provided for a certain period of time, and we are not obligated to provide the service in any of the following cases below:
①. If it is necessary for maintenance inspection, replacement, regular inspection or modification of service of information and communication facilities such as computers
②. If it is necessary to respond to electronic infringement incidents such as hacking, communication accidents, abnormal use behavior of members, and unexpected service instability
③. In the case of prohibiting the provision of services at specific times or methods by law
④. When normal service cannot be provided due to natural disaster, emergency, power outage, service equipment failure or congestion of service
⑤. In case of serious management necessity of the company such as division of the company, merger, transfer of business, the abolition of business, deterioration of profit of the service, loss of authority of the service
⑥. When the service provider or internet network provider specified in the Telecommunications Business Act suspends service
5. In the case of Article 4, Section 1, the Company may suspend the service for a certain period of time every week or every two weeks. In this case, the company will notify the user through the homepage or the client program at least 24 hours in advance.
6. In the case of Article 4, Section 2, the company may suspend the service without prior notice. In this case, the company may post a notice on the homepage or client program.
7. The Company shall not be liable for any damages incurred by users in connection with the use of the free service provided by the Company. However, this does not apply to damages caused by our intention or gross mistake.
8. If the service is suspended or interrupted more than three hours a day without prior notice due to the company’s fault, we extend free use of the time that is three times of the amount of service suspension time to whom continually uses our service. The user cannot claim additional damages against the company. However, if the company has notified the service stoppage or failure due to server inspection, etc., and the service stoppage or failure time exceeds 3 hours for some reason, we will extend the service time as much as the service has been suspended with free of charge. The user cannot claim additional damages against the company.
9. In the case of Article 4, Section 3 to 5, we may suspend all services due to the technical and operational needs. We may notify the website 30 days in advance and suspend the services. If there is an unavoidable situation that cannot be notified in advance, we will notify you afterward.
10. If we terminate the service following Section 9, the member shall not be able to claim refund or damage for the non-refundable paid service contract under the free service and service refund policy.

Article 10 (Provision and Collection of Information)
1. We display the following items on the website for your convenience:
①. Company name
②. Distributor's Declaration Number or Registration Number
③. Matters that we consider as necessary
2. When providing information to users, we may notify them through e-mail that is registered by the user or announce it on the homepage. However, in the case of an e-mail, we are not responsible for any problems caused by the limitation of the e-mail service provider or incorrect email address provided by users.
3. We may store or view the user's service billing records and usage logs within the services provided by us. We will only access the information when we consider it as necessary for handling customer complaints, providing information from investigation agencies, and improving and maintaining quality. This information is provided only by us and is not provided by lawful third parties. If we need to access your information in connection with the investigation, processing, verification, and remedy of material breaches, such as account theft, bug exploitation, cybercrime, or other violations of current law, we will post that information in the future. We will inform you about the reasons we have visited and the information we have viewed.
4. We may collect PC specifications, system information, and error information, except for the personal information of members, to stabilize services and improve errors.
5. We may request additional information about the individual members to improve the service and introduce the services to the members, and the user may accept or deny to provide the additional information.

Article 11 (Coupon Service)
1. We may offer coupons for paid or free customers through the website or software provided by us to customers who participate in the event. Users can receive the service by entering the coupon.
2. Users can purchase coupons through payment methods, such as credit cards, mobile phone payment, cultural gift certificates, account transfer, toss, Kakao pay, and Payco. Coupons vary depending on the available maximum device, expiration date, etc. We guide the users to check these details.
3. Users can withdraw subscriptions within 7 days of purchase of the paid coupons if they are not used. If the users terminate the contract, we are allowed to recollect or delete the paid coupons without delay. Withdrawal of subscription is limited if it falls under the reasons for the restriction of subscription withdrawal prescribed by related laws such as the Act on Consumer Protection in Interest and Commerce. If subscription withdrawal is restricted, it will be displayed as a pop-up screen or a connection screen.
4. If the user who tried the coupon service is found to violate Article 16 of this agreement, we may not approve the purchase of the coupon or later cancel the approval and restrict the coupon service and the use of our service. We will not be held liable unless there is our intention or gross mistake.

Chapter 4. Obligations of the Contracting Party

Article 12 (Titan Networks’ Obligation)
1. We are obliged to operate the site stably and continuously.
2. We shall promptly deal with opinions or complaints raised by users that it is justified. However, if it is difficult to process immediately, we need to notify the reason and processing schedule through notice or e-mail to the users.
3. In the case of section 1, there shall be an exception for cases for investigation, if requested by the relevant authorities and the Information and Communication Ethics Committee, or if there is a warrant, or if otherwise provided by relevant laws and regulations.

Article 13 (User’s obligation)
1. The user should be familiar with and comply with these Terms and Service, our announcements, and the site usage guidelines, and shall not do anything that interferes with our business.
2. You may not use the website for any commercial activity without our prior approval.
3. You may not copy, reproduce, change, translate, publish, broadcast or otherwise use the information obtained through this Site without our prior consent.

Chapter 5. Provision and Use of Services

Article 14 (Use of Services)
1. You can use the site following the terms of this agreement.
2. Matters concerning the use of the service not specified in this agreement shall be posted in the 'Notice' or announced separately by us.

Article 15 (Provision of Information)
We may provide the information to the users by e-mail or letter mail regarding crucial information.

Article 16 (Ad serving)
1. We may post advertisements that are related to the operation of the service on the service screen, homepage, e-mail, etc.
2. We shall not be liable for any loss or damage incurred as a result of user's participation in, or correspondence with, or dealing with advertisers' promotional activities posted on the Site.

Article 17 (Restriction on Service Use)
We may restrict your access in the following cases:
1. If you harm public order, morals, and other social order
2. If it is objectively recognized as being for criminal activity or related to other criminal activity
3. If it impairs the reputation of others or significantly impairs their use of services
4. In case of continuous transmission of contents or advertising information against other people's intentions
5. In the case of hindering the operation of the service due to hacking and dissemination of computer virus
6. Infringes the intellectual property rights of other users or third parties, or judges that the intellectual property rights may claim infringement of intellectual property rights.
7. If you steal someone else's ID and password
8. If it violates other related laws and judges that you are inappropriate as a user

Article 18 (Posting management)
To establish a wholesome communication culture and to operate an efficient site, we may delete, transfer, or refuse registration if it is determined that the data posted or provided by the user falls under Article 16.

Article 19 (Responsibility for Service Use)
You may not use the service to sell illegal goods – in particular, hacking, money-making advertising, commercial activities through obscene sites, commercial software – except for specifically permitted in express written form signed by an authorized employee. Acts, illegal commercial software, etc. cannot be provided. We shall not be liable for legal actions such as the consequences and loss of business activities and the arrest by related agencies in violation of this.

Chapter 6 (Ordering and Payment of Goods)

Article 20 (Payment method)
'Users' can pay for the services provided by 'us' using 'various payment methods such as prepaid cards, debit cards, credit cards, mobile phones, gift certificates, etc.' At this time, we shall not collect additional fees other than goods in respect of the user's payment method.
① 'We' shall notify the user of the receipt confirmation if the user has a request for purchase. Order confirmation can be found in the relevant bulletin board.
② The user who has received the confirmation notice may request a change and cancellation of the purchase application immediately after receiving the confirmation notice, and we handle it promptly. However, if payment has already been made, the “Return Policy” of Article 16 shall be followed.

Article 21 (Refund Policy)
We shall notify the user of the reason without delay when the goods, etc. that the user already purchased cannot be provided for some reasons such as being out of stock, etc. The refund will be processed within 7 business days.
① If the user cancels the service within 7 days of your initial purchase, we will cancel the order and the credit card authorization.
② Cancellation after 7 days from an initial purchase is not allowed. However, we shall take necessary steps to return, refund or exchange in case of service operation problems that occurred due to our negligence or service operation problems.

Chapter 7. Miscellaneous

Article 22 (Limitation of Liability/Compensation for Damage)
① If we cannot provide the service due to natural disaster or force majeure, we shall be exempted from the responsibility of providing the service.
② We shall not be responsible for any consequences arising from the mutual transaction between users or between users and third parties.
③ We shall not bear any responsibility for the accuracy, reliability, etc. of the information, materials, contents, etc. posted by the user on the bulletin board, and the user shall use this site under his/her responsibility.
④ The user shall be responsible for any damages related to the data posted or transmitted by the user or any disadvantages related to the selection of the material or the use of the service provided free of charge.
⑤ The user shall be responsible for the damages caused by the management of ID and password and the negligence of the user or the illegal use by a third party.
⑥ If the user incurs any damage to us by violating the provisions of this agreement, the user who violates this agreement shall reimburse all the damage and indemnify us from such damages.

Article 23 (Consent to Provision and Use of Personal Data of Individuals)
We must obtain the user’s consent when his/her personal data of individuals are provided to others under Article 23 of the Act on the Use and Protection of Credit Information. We assume that users agree on providing their personal data of individuals to credit information agencies, credit information providers, and other users for judging their credit or using them as policy data by public institutions.

Article 24 (Settlement of disputes)
① Titan Networks and the user shall make all necessary efforts to smoothly resolve any disputes related to the use of this site.
② Notwithstanding section 1, if a lawsuit is brought, then a lawsuit is considered to be the jurisdiction of a court over the headquarters of the company.

This Terms of Service will take effect on July 1, 2019.